This Term refers to any training (online and in-person) and certification process sold in the environment of the FLEKS Hybrid Model website only. Other training provided by business partners are under responsibility of the referred partner.
THE STUDENT’S ENVIRONMENT
For each student enrolled in the training will be provided access to the virtual environment, where it will be available for each course. For in-person training the students will be informed about the location and conditions for the training. The certification exam regarding the FLEKS Hybrid Model is completely virtual and all information regarding how to access the exam environment will be provided to the candidates.
DURATION AND EXTENSION
Each Training lasts as long as it is indicated on its page on the FLEKS Model’s website.
COMMUNICATION DURING THE TRAININGS
Communication with the students regarding the beginning of the training and/or other relevant information will be carried out by email and/or another channel provided by RISK PRO.
LIVE ONLINE CLASS, RECORDING, LOSS AND REPLACEMENT
The live online classes will be recorded, with exceptions informed to the students, and if so, it will be available for the students, so that they can watch the entire missed class. There is no possibility of replacement of in-person classes, and they will not be recordered. The recording is a courtesy, and depends on the supplier of the recording tool, so RISK PRO is not responsible if there is a failure in the recording tool. The recordings will be available for a limited time after the end of each course and this time will be informed for the students.
FLEKS HYBRID MODEL CERTIFICATION
The rules regarding the FLEKS Hybrid Model Certification Exam are defined in the certification website. Candidates must read information about conditions, minimum grades to be approved, study, scheduling and rescheduling.
REQUIREMENTS TO COMPLETE EACH COURSE
To receive the certificate of the course taken, the student must comply with the rules defined for each course. There are some courses that needs assessment and some other just the presence is enough. The criteria to pass the exams will be defined for each course. Regarding the FLEKS Hybrid Manager Certification the minimum grade necessary to clear the exam is 70% as informed at the website.
CHANGE OF CLASS
If the student enrolls for a training and, by any reason, cannot be present, he or she can attend another similar course, if available, since there are some courses that are unique. This kind of replacement is free of charge.
CANCELLATION BY STUDENT
The request to cancel a subscription, which has already been paid for, must be sent to the email email@example.com. According to the Brazilian Consumer Defense Code, Art. 49:
- It is guaranteed the right to withdraw from the purchase of the product or service, within 07 days of contracting. If the consumer exercises the right of repentance, the amounts eventually paid, in any capacity, during the reflection period, will be returned in full.
- If all classes are already ended/posted, it will not be possible to cancel or request refund.
- In case of request for reimbursement after the start of the course, the amount to be returned to the student will be proportional to the percentage of the course already completed until the limit of 50%.
- No reimbursement will be provided after 50% of the duration of the course.
DELAY OR CANCELLATION BY RISK PRO
RISK PRO reserves the right to cancel or postpone courses if the number of students is not sufficient to make it feasible. In this case, all registered students will be notified at least 48 hours before the start of each class. This procedure does not limit the student’s responsibility to contact RISK PRO to confirm the start of the class on the date previously offered, as RISK PRO may not be able to contact the student for reasons beyond its reach.
If it becomes necessary for RISK PRO to cancel the class for any reason, without delay or change to another class, the full amount will be returned to the student. If the student cannot take the training on the postponed date, he can request a change of class without counting the free exchange that he is entitled to, or request a refund.
ADDITIONAL STUDENT OBLIGATIONS
Students must keep the respective proof of payment in their custody to resolve any doubts that may arise, considering that such payments. If there is a change in personal information, such as telephone or e-mail, the student undertakes to update via e-mail: firstname.lastname@example.org, as this is a procedure for their exclusive competence and responsibility.
In case of default by the student as to the payment of the service provided, a pecuniary fine of 2%, late payment interest of 1% per month and monetary correction must be levied on the contracted amount.
In case of judicial collection, procedural costs and 20% of attorney’s fees must also be added.
The student undertakes to comply with the protection of intellectual property of RISK PRO or its partners (online content, videos, handouts, manuals, books, etc). It is strictly forbidden the reproduction and dissemination, without proper written authorization from RISK PRO or the author of the work. Also, it is forbidden the recording of classes, whether in audio, photo or video.
By taking part of the training regarding the FLEKS Hybrid Model or having passed certification exams, the student authorizes RISK PRO to disclose his/her name on its website, unless the student requests in writing not to do so.
OF THE VENUE
To settle any disputes arising from this Term, the parties elect the jurisdiction of the district of Rio de Janeiro.